CustomerService
"The customer is always right in matters of taste" is the full quote and it has nothing to do with customer service and everything to do with merchandise planning. However, Customer Service is a dying skill set that the public is desperate to regain.
Customer Service improves the satisfaction of guests, increases word of mouth publicity and generates new patrons.
Let's break it down:
Customer Experience:
What can you do to surprise and delight your customer? How can you elevate the guest experience to reflect your brand? We'll help you find new perks to incorporate into your customer's experience.
Employee Expectations:
Does your staff have the interpersonal chops and product knowledge to provide excellent service? Are employees a reflection of your brand? We'll train employees to elevate their skills.
Refresh - $1200
Your space needs fresh eyes to bring some excitement back into your business. You need help refining and executing ideas & could use a boost with a few aspects.
Estimated project time: 5-9 hours
Rework - $2200
Your space is starting to look stale and you feel stuck. Perhaps you're getting off track from what your customers want and your original business intention.
Estimated project time: 10-15 hours
You lost the plot somewhere and you're feeling overwhelmed. Maybe some competition has disrupted your business or you can't keep up with your to-do list.
Estimated project time: 16-20 hours
Revamp - $3200
Packages & Rates
Not sure what you need? Can't decide? Pick a mixed package below.
$175hr
Confident you only want Customer Service services?
Consultation fee:
$50 within 60 miles of Princeton, NJ
$100 for 60+ miles from Princeton, NJ
(applied towards your service when you book)
Deposits:
50% due on signing contract
50% due at completion
501c3:
It takes a village! We're happy to give special pricing for 501c3 non-profit organizations.
